FAQs

✨ Wendon+ Fan Page & FAQs ✨

 

Your Questions, Answered.

 

Welcome to the Wendon+ Customer Hub! We believe in transparent service and want to make your experience as smooth as possible. Below are answers to the most common questions about our high-quality products, shipping, and service.

 

📦 Ordering & Shipping

 

1. How long does shipping take?

 

We work hard to process and ship orders as quickly as possible so you can enjoy your new products fast!

  • Domestic Shipping: The estimated delivery time is 4–7 business days.

  • International Shipping: The estimated delivery time is 7–10 business days.

 

2. When will I receive my tracking information?

 

Tracking information is uploaded to your order details as soon as possible after your order has been processed and shipped from our warehouse. You will receive an email notification containing your tracking number once it is available. Please allow up to 48 hours after receiving the email for the tracking link to become active.

 

3. Which shipping carriers do you use?

 

We partner with reliable global and domestic carriers (such as USPS, FedEx, UPS, and various international services) to ensure your items arrive safely and on time. The specific carrier used depends on your location and the size of your order.

 

4. Can I change or cancel my order after it's been placed?

 

We process orders very quickly! If you need to change or cancel your order, please contact us immediately at [ianbcn@gmail.com]. We can only guarantee changes or cancellations if the request is received before the order enters the packaging or shipping phase.

 

5. What if my package is delayed or lost in transit?

 

While rare, delays can happen, especially during peak holidays. If your tracking status hasn't updated in several days, please contact our support team. We will work directly with the carrier to locate your package and find a timely solution.

 

↩️ Returns & Exchanges

 

 

6. What is your return policy?

 

We want you to love your purchase! If you are not completely satisfied, we accept returns for items in new, unused condition.

  • Return Window: Returns are accepted within 30 days after delivery.

 

7. How do I initiate a return?

 

We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.

 

8. Who pays for return shipping?

 

  • We offer free returns for all orders within the domestic shipping area.

 

9. What if my item arrived damaged or defective?

 

If your order arrived damaged or you received a faulty product, please contact us immediately (within 7 days of delivery) with your order number and clear photos of the damage. We will promptly arrange a free return and replacement or a full refund.

 

💳 Payments & Security

 

 

10. What payment methods do you accept?

 

We accept all major credit cards (Visa, Mastercard, Amex, Discover), as well as secure online payment platforms like PayPal and Apple Pay/Google Pay/Shop Pay

 

11. Is my payment information secure?

 

Absolutely. We use industry-standard encryption and security protocols to ensure your payment and personal details are protected. We never store your full credit card information.

 

12. Where are your products sourced?

 

At Wendon+, we are dedicated to offering high-quality products. We source our items from reputable manufacturers and artisans globally, focusing on durability and ethical standards.

 

13. How can I contact customer service?

 

We are here to help! You can reach our Customer Care team via:

  • Email: ianbcn@gmail.com